We understand that billing and payment for health care services can be confusing and complicated. Our goal is to help you understand the billing policies at UROGYN Savannah and to assist you in dealing with your insurance company.
UROGYN Savannah outsources all of its billing to Innovative Healthcare Management (IHM). Innovative Healthcare Management, is an entirely separate entity from UROGYN Savannah, and provides medical billing services for UROGYN Savannah. As such, any and all questions regarding your bill(s) can only be addressed by IHM. You may contact Innovative Healthcare Management at (912) 232-9700 ext. 105 Monday through Friday from 9:00AM till 5:00PM. Additionally, please do not ask the UROGYN Savannah staff to answer your billing questions or concerns, as they do not handle this.
Your insurance is a contract between you, your employer, and your insurance company. UROGYN Savannah is not a party to that contract. Your coverage, the requirements for pre-authorization, pre-certification, deductibles, co-payments, and co-insurance are all defined in your policy. Please make sure that you have thoroughly read and understand completely the specifics regarding your medical insurance.
Please have all insurance card(s) available each and every time you come in. If your insurance card(s) are not available, your appointment may be rescheduled.
Please inform us if your personal or insurance information has changed since your last visit. The lack of current information can cause payment delays or denials that may ultimately leave you responsible for payment.
Who is Responsible?
You are responsible for all charges, whether they are incurred in the office or hospital. As a courtesy, all claims will be filed with your primary insurance company. If you have secondary insurance, a claim will automatically be filed with them as well. Once your insurance has paid, any and all remaining balances of your bill not covered by your insurance company must be paid by you directly.
Payment
Payment for services, including office visit co-pays, is due at the time of service. For your convenience, we accept cash, checks, and all major credit cards for payment.
UROGYN Savannah cannot waive any co-payments, deductibles, or coinsurance amounts. In fact, such a waiver may violate state and federal laws.
For patients with deductibles that have not been met, payment is due at the time of the office visit.
Prior Authorization
Some insurance plans require authorizations/referrals prior to being seen or to receive certain services. If your plan requires such authorization, it is your responsibility to obtain it. If you wish to be seen without prior authorization, you must sign a wavier of financial responsibility allowing UROGYN Savannah to bill you directly.
Prompt Payment Expected
After your insurance has reimbursed UROGYN Savannah, you will receive a statement outlining your payment responsibility. The bill is payable upon receipt. Once the bill is classified as patient responsibility, you will receive a maximum of three statements. If the bill is not paid in full within 60 days or Innovative Healthcare Management (IHM) has not heard from you regarding the bill, your account will automatically be turned over to a collection agency.
Collection Agencies
Use of collection agencies is a last resort to ensure that UROGYN Savannah receives payment for services performed in good faith with the expectation of payment. Accounts are turned over to collection when a patient ignores repeated requests for payment. If you have been turned over to a collection agency, and you call to schedule an appointment, the amount in collection must be paid prior to an appointment being made.
- Patients will never be turned away in the case of a true medical emergency, but routine office visits or procedures will not be scheduled until the amount in collection is paid in full.
- Again, UROGYN Savannah outsources all of its billing to Innovative Healthcare Management (IHM). If you have questions regarding your account, please contact the billing office at Innovative Healthcare Management (IHM) @ (912) 232-9700 ext. 105. If you get a voice mail, please leave a message, as the voicemail box is confidential and is checked daily.
If you have any questions or concerns regarding UROGYN Savannah’s billing policies or the information detailed above, please ask.